Privacy policy | Royale Cinema Lounge

Royale Cinema Lounge (“we”) runs this website, our member program (Royale Insiders and Insiders+), and the register and screens at 715 E Broadway in Joplin, Missouri. This policy explains what we collect about you, why, who helps us handle it, and the choices you have.

The short version: we collect what we need to run your membership, sell you tickets and food, and keep your points straight. We don't sell your information, and we don't use advertising trackers.

What we collect

Account details: your name, email address, and phone number if you give us one. If you set a password, our sign-in provider stores it in scrambled (hashed) form. We never see it.
Your photo, if you add one to your account.
If you sign in with Google or Facebook: your name, email address and profile photo from that account. We don't get your password, contacts, friends or posts.
Purchases: what you buy at the bar, kitchen and box office when your account is attached, tickets you buy online, and the amounts, tips and taxes, and whether you paid by cash or card.
Points: every point you earn or use, and any adjustment, with the reason.
Membership: whether you're an Insider or Insider+, your rate, and your billing status. If staff give you the senior or student rate, they check your ID in person. We record that the rate was set and which staff member set it, but we don't copy or keep your ID.
Visits: screenings you have tickets for, and the days you make a purchase with your account attached.
Email preferences: whether you want our weekly lineup emails.
Page visits: which pages of this site are opened and how long they stay on screen, counted anonymously with a random number kept in your browser (not a cookie, and not tied to your name or account), and not at all if your browser asks sites not to track it.
Technical information: cookies that keep you signed in, and standard server logs (such as IP address and browser type) that our hosting providers keep for security and troubleshooting.

What we don't collect

We don't store card numbers. Card payments are handled by Stripe.
We don't use advertising cookies or ad-tracking pixels, and we don't sell or trade your information with data brokers.

How we use it

To run your account and membership, including Insiders+ billing.
To keep your points balance and history accurate.
To give you receipts and yearly statements.
To recognize you at the register. Staff can look you up by name, email, phone number, the QR code in your account, or your photo. The register also suggests members who visit often, with their photos, so staff can find them quickly.
To greet you at checkout. If you look yourself up by phone number on the customer-facing screen, your name, photo and points balance appear on that screen.
To send the emails you ask for (the weekly lineup and member news) and account emails such as receipts, sign-in links and billing notices.
To keep the website and our records secure, and to meet our tax and legal obligations.

We share information only with companies that help us run the Royale, and only what they need to do their job:

Supabase stores our database and handles sign-in.
Vercel hosts this website.
Stripe processes card payments and Insiders+ billing. Stripe handles your card details under its own privacy policy.
Our email service provider sends the emails you've signed up for.
Google or Facebook, only if you choose to sign in with them.

We don't sell or rent your personal information. We may share information if the law requires it, or when it's needed to protect our customers, staff or business.

How long we keep it

We keep your account while it's active. We keep purchase and payment records for as long as we need them for tax and accounting.

If you ask us to delete your account, we delete your profile, photo, contact details, points and sign-in connections. We remove your name from the purchase records we're required to keep. See Deleting your data.

Your choices

See and update your details anytime on the Profile tab of your account.
Add, change or remove your photo anytime.
Turn off the weekly emails in your account, or with the unsubscribe link in any of those emails.
Ask for a copy of your information, or to delete your account, by emailing info@royalecinemajoplin.com. See Deleting your data.

Children

Accounts are for people 13 and older. We don't knowingly collect information from children under 13. If you think a child under 13 has given us information, contact us and we'll delete it.

Security

Only staff who need it can see member information, and our staff screens are behind sign-in. Our providers encrypt information as it travels between your device and our systems. No system is perfectly secure, so use a strong password that you don't use anywhere else, or sign in with Google or Facebook.

Changes to this policy

If we change this policy, we'll post the new version here with a new effective date. If a change is significant, we'll also let members know by email.

Contact us

Questions about your information? Email info@royalecinemajoplin.com, call 417-281-4172, or stop by the box office at 715 E Broadway, Joplin, MO 64801.